At the geographical heart of the site, bounded on each side by quiet gardens, is the QE II Infirmary with 24/7 care, opened in 2004 and managed by the Director of Health & Wellbeing.

On becoming a resident of the Charterhouse, Brothers are physically and mentally fit to live independently. As they approach the end of their lives (or temporarily – for example, following surgery) for many their mobility decreases and they leave their flat to occupy a room in the Infirmary.

Please see more information about our Care Quality Commission rating here.


There are eleven rooms in our Care Home, some of them occupied by people who are not Brothers, but who make the Infirmary viable by paying the full costs of 24-hour care. All residents have much contact throughout the day with staff, and most are regularly visited by friend, relatives, and other members of the Charterhouse Community. The most recent CQC (Care Quality Commission) report graded the Infirmary as “Good”.  You can see the full report here.

As well as being an Infirmary we are registered with the CQC (Care Quality Commission) as a provider of domiciliary care throughout the site, enabling Brothers and other residents to prolong their independent life. We are delighted to have just received our latest CQC rating of “Good” across all areas of our domiciliary care provision (August 2019). A selection of quotes from the CQC report include:

“There were a range of activities offered by the provider at other premises on the same site where people lived, which people could freely choose to attend if they wished.”

“People were fully consulted about their care and support needs. Decisions people made were respectedand the approach that was used was collaborative and by agreement.”

“Care staff spoke about the people they supported in a compassionate and caring way, acknowledging that people’s right to choose was important and that people could choose the support they needed and when they wished to.”

A full version of the report can be viewed and downloaded here.

Residents of the Infirmary regularly share activities with other Brothers. Twice a week our physiotherapist runs exercise classes; twice a week there’s a singing group; there are ‘mini-musicals’ and occasional outings.

For more information about the availability of private resident rooms in the Infirmary please email Carley Roberts, Director of Health and Wellbeing at


Infirmary residents in the QE2 Day RoomA volunteer chats with a resident of the infirmary